Frequently Asked Questions

Are the documents that you supply official?
Yes, all documents are official as issued by the relevant Government department and include the 'harp' seal of the issuing Government department.

Is your web site secure, is my personal information safe?
Yes it is. We strictly adhere to the Data Protection Act. All of our web pages are accessed only by HTTPS and all communication is SSL encrypted. We do not store, process or have access to any credit card information.

Why do you not require formal identification before supplying a certificate?
Birth, marriage and death certificates are a public record of the event. Only those people who can supply the correct details of the event, can order and get the correct certificate. We use the billing and delivery information as an extra method of identification and tracability.

Can you amend the details on a certificate?
No. Certificates are issued according to the information supplied at the time of registration. However, a formal request for an amendment to the registration details can be made to the Registrar General through the local register office where the event was registered.

Can I rely on the issuing of a document within the given timescales?
Our aim is to issue documents within the time given. Orders are constantly monitored for delays which may arise from the service provided by the various Government departments. Another reason for delay may occur if an incorrect copy of a document has been requested or issued. We will keep you informed of any delay and the reasons for it.

Can I cancel an order?
Unfortunately, we cannot cancel orders once they have been placed. After the order is placed, the certificate is printed specifically for this order and must be paid for. In order for us to adhere to our stated timescales all orders are processed as soon as they are received. Please see our terms & conditions for further information.